1. Personal Information We Collect We may collect the following information when you interact with our website or contact us: Name Phone number Email address Address or service location Details provided through our contact or enquiry forms Any information you choose to send us Website analytics data (via cookies or tracking tools) 2. How We Collect Information We collect personal information when you: Submit a contact or enquiry form Contact us by phone or email Request a quote Interact with our website Use social media or digital channels that link to our business We may also use third-party analytics tools (e.g., Google Analytics) which collect non-identifiable data such as device type, pages visited and general location. 3. Why We Collect Your Information We collect your information for purposes including: Responding to enquiries Providing lift-related information Supplying quotes or booking site assessments Improving our services and website Sending important updates related to your enquiry Maintaining business records Meeting legal obligations 4. How We Store & Protect Your Information Your information is stored securely and is only accessible by authorised personnel. We take reasonable steps to protect your data from loss, unauthorised access, misuse, modification or disclosure. 5. Sharing Your Information We may share your information with: Our installation teams Our suppliers or wholesalers Third-party service providers (e.g., email hosting, website forms) Regulatory or legal authorities when required by law We do not sell or trade your personal information. 6. Cookies & Analytics Our website may use cookies and tracking tools to improve user experience and measure performance. You can disable cookies through your browser settings, but this may affect website functionality. 7. Accessing or Updating Your Information You may request access to, or correction of, the personal information we hold about you by contacting us at: Email: Info@elevatehomelifts.com.au Phone: 0418 534 728 8. Complaints If you believe your privacy has been breached, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 9. Contact Us For privacy-related enquiries, please contact: Elevate Home Lifts Email: Info@elevatehomelifts.com.au Phone: 0418 534 728 Service Area: Melbourne 3000